For all orders out of our local area -shipping rates will be provided by us and added to your order. Please contact us directly at livegemfactory@gmail.com with your postal code and desired order to find out your exact shipping price. 

When it comes to shipping your livestock we want to keep you and the animals as happy as possible throughout the entire process. We will ship animals to your exact desired location overnight. Orders will only be sent on Tuesdays or Wednesday and received the following day.  

Shipping is only available within Canada and will be calculated based on weight, box size, and specific destination. Live Gem Factory Ltd. reserves the rights to adjust shipping costs after checkout if adjustments are required due to exceptional situations, you will be contacted to confirm changes and get your approval prior to shipping. All sales final. No refunds.

LOCAL ORDERS (Edmonton Area)

We offer FREE delivery to all local customers. Orders must be a minimum of $60(before tax). All local orders will be delivered at a time agreed upon between the customer and us. If an order is made after 12pm the order will be delivered the following day.  All local orders will be contacted by the email provided to arrange a delivery time or you can leave directions in the comment/notes section of the checkout (ex. anytime after 2PM, you will still be contacted prior to delivery). All local areas that qualify for free delivery include: Edmonton, Beaumont, Sherwood Park, and St. Albert. Delivery arrangements will only be made after the order and payment has been received.

WANT TO PICK UP IN PERSON?

We understand everyone may not be comfortable having people come to their homes and therefore offer the option to come and meet us in person at the spot of your choice (within the local delivery area) to pick-up your order. We currently are not open to the public but regularly update our photos of our animals, message us directly if you want to confirm the sizes if there is multiple approx purchase sizes listed. We do not offer the option for smaller orders less than the $60 minimum order regardless of where the order will be delivered/picked up.

LOCAL? BUT DONT QUALIFY FOR FREE DELIVERY?

Surrounding areas including Fort Saskatchewan, Spruce Grove, Stony Plain, Devon, Leduc, etc. We did not forget about you and now ask that you meet us within city limits. Once your order has been completed we will contact you and we can arrange a delivery time / place of your choice.

CALGARY/RED DEER ORDERS

 If you are from Calgary/Red Deer or any of the cities along the QE-2 and are looking for us to deliver in person for the $15 delivery fee please contact us prior to placing the order for the next scheduled date. If there are no dates coming up then we will have to ship the order to you (roughly $50 on average) or have you pick up locally.

 HOLDING FISH

Due to the uncontrollable circumstances with live animals we don’t like to hold fish or orders longer than 3 days from time of order to time of delivery.